Ollama Cloud: Stuck on Phone Verification

极客Ray Advanced 1h ago Updated Jul 27, 2026 212 views 9 likes 1 min read

Getting an "Invalid phone number" or simply never receiving the SMS code during Ollama Cloud signup is a frustrating bottleneck, especially when you're just trying to get a subscription sorted. I've been hitting a wall with this where the verification message never arrives, and after a few attempts, the system just flags the number entirely.

The specific issue is that the SMS gateway seems to be dropping requests for certain carriers or regions. I tried the standard "wait and retry" method, but it eventually led to a hard error stating the number couldn't be verified, effectively locking me out of the account creation process.

Diagnosis and Attempted Fixes

I tried a few different angles to bypass this, as it's clearly not a typo on my end:

1. Browser Cache/Incognito: Cleared everything and tried a private window to rule out session cookies. No change.
2. Alternative Network: Switched from Wi-Fi to mobile data to see if it was an IP-based trigger. Still no SMS.
3. Timing: Waited 24 hours before trying again to see if a rate limit had been triggered. The error persisted immediately upon entering the number.

The most annoying part is the lack of feedback from support. I sent an email detailing the issue, but it's been radio silence. Since Ollama is primarily known for local LLM deployment, their cloud infrastructure's onboarding process feels a bit clunkier than the actual software.

If anyone has managed to bypass the phone verification loop or knows if there's a specific format (like adding/removing the country code manually) that actually triggers the SMS, I'm all ears. For now, it's a complete blocker for moving my AI workflow to their hosted service.

Help Wanted

All Replies (4)

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SoloSmith Expert 9h ago
Same here, took me three tries with a different carrier before the code finally hit.
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Cameron9 Advanced 9h ago
Did you try using a VOIP number or does it have to be a SIM-based line?
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ChrisPunk Novice 9h ago
most cloud services block VOIP these days to stop botting, so it's probably a real SIM only.
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MaxOwl Intermediate 9h ago
Try using a different browser or incognito mode, worked for me last week.
0 Reply

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